SPECIAL UPDATE
Sunrise Homeless Navigation Center is responding to a recent incident that is affecting our programs and services. On XDATEX, the Sunrise Hub facility was damaged due to fire. All clients, staff and volunteers are safe. This page provides the most up to date information about the situation, updates on any service impacts, and ways the community can support our work during this time.
service impact
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Limited Services:
Services are limited to meals and bus pass distribution only.
Hours of Operation:Monday through Friday - 9:00 am - 1:00 pm.
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Full Services:
Services are operating at full capactiy.
Hours of Operation:Monday through Friday - 8:00 am - 8:00 pm.
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Full Services:
Services are operating at full capacity.
Hours of Operation:Monday through Friday as needed.
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Full Services:
Services are operating at full capacity.
Hours of Operation:Monday through Friday as needed.
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Full Services:
Services are operating at full capacity.
Hours of Operation:Monday through Friday as needed.
Frequently Asked Questions
Is Sunrise still providing services? Yes, essential services are currently underway. See Service Impact updates above for the current status. Get help now.
Are clients and staff safe? Yes, all clients and staff are safe. Any immediate risks will be addressed in coordination with local authorities and partners, and we will share verified updates as appropriate.
How can I help? You can support Sunrise through financial contributions, staying informed through our official channels, and sharing verified information from our Newsroom.
Where will updates be posted? Official updates will be posted on this page and our website Newsroom. Please bookmark this page and check back for updates.
Thank you for your care and concern for the Sunrise community. Your partnership helps ensure that individuals and families continue to receive the support they need, even in challenging times.
information for clients
If you are an individual or family in need of services:
Call the Sunrise Hotline at 512-522-1097 from 8:00 am - 8:00 pm for housing navigation and resources.
Visit the Sunrise Hub at 4430 Menchaca Road, Austin, TX 78745, from 9:00 am - 1:00 pm for limited services.
If this is a medical or safety emergency, please call 911.
information for supporters
Your support is vital to continuity of care during and after a crisis.
To make a gift that supports uninterrupted access to housing navigation, outreach, and essential services, visit: https://sunrisenavigationcenter.org/get-involved
To sign-up to volunteer, visit: https://sunrisenavigationcenter.org/volunteer
For questions about getting more involved, contact the Director of Development at development@sunriseaustin.org or 512-368-2685
Sunrise remains committed to providing compassionate, innovative solutions to homelessness in Austin, even in times of uncertainty.
information for media
For members of the media seeking more information, please contact:
Mark Hilbelink, Executive Director at media@sunriseaustin.org or 512-368-2685.
All media inquiries should be directed to this contact. Sunrise will provide updates as verified information becomes available.