The Sunrise Hotline started as a pilot program in January 2022 as a way to benefit mutual aid and faith based outreach groups by allowing them to access housing interventions for the people they serve. It became a cornerstone of our organization in June 2022 and is now available to any community member in need. The hotline call center provides the lowest barrier access by providing housing interventions via phone or text. For many, the hotline is essential for connecting people who don’t feel safe or are unable to access traditional programs like the Sunrise Hub. This may include families with small children, individuals who cannot take off from work, domestic abuse survivors, people living deep in the woods, or those with mobility issues.
The Sunrise Hotline phone number is 512-522-1097 and is open Monday through Friday from 9:00 am - 1:00 pm. Currently, the hotline is operated by less than 3 navigators at any given time. Lines are usually not answered live, but voicemails and texts are returned as quickly as possible. Requests for housing navigation and coordinated assessments are prioritized for call backs.
If you are in crisis and need immediate emotional support, call Integral Care’s 24 hour crisis hotline at 512-472-4357.
For general resources, such as rent assistance or legal aid, call 2-1-1 or visit findhelp.org.
If you are experiencing a life-threatening emergency, please dial 9-1-1.
In June 2022, Brittany called the Sunrise Hotline seeking housing resources. She had been homeless in Austin for several months after fleeing her home in Arkansas due to domestic violence. Because of this, she had nowhere to go and came to Austin with her two kids in hopes of finding help here. When completing her housing assessment, she mentioned she had a close family friend in Missouri where she and her children could stay but had no way of getting there. Sunrise was able to connect with the family friend and purchase her family a bus ticket to leave that same day. Brittany and her young children are now off the streets, staying with her friend and we are so happy we could help this family get into a safer housing situation. From Brittany, "I just really need to say thank you. That bus ticket LITERALLY saved my life. Because I wasn't going to be able to continue that life without these two..."